FM - work in progress reduced by 40% and customer complaints by 45%

The Client

The Client is a major manufacturer and supplier of large bearings for the automotive and shipping industries.

The Brief

The workforce used traditional outdated planning and manufacturing practices, which took little account of customer-required delivery dates resulting in numerous complaints due to failed delivery promises. Our brief was to reduce the customer complaints and introduce working practices in line with the industry.

Our Achievements

• Increase in output per employee by 12%
• Work in progress reduced by 40%
• Customer complaints dropped by 45%
• On time delivery increase from 78% to 97%
• Profit increased by 10%.